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Your Order

Order Number:

Order Status:

Date of despatch:
Estimated delivery date:

If you need to reschedule the delivery of your order,
please contact customer.services@boohoo.com

Sorry - we don't seem to have any tracking information for the order number you entered.
Please check you have entered your order number correctly.
If you have only just placed your order you may have to wait a little for this to be processed. Otherwise, please contact our Customer Service Team

Find the right answer...
boohoo customer services are here to help.

How do I return my order?

Easy!

First, repack the item with all the tags still attached.

Then, stick the returns label found on your delivery note over your address on the bag (if you need a new one, you can download one here).

Finally, post it off! Make sure you get proof of postage and keep it safe!

What's your returns policy?

If you need to return something, make sure all the tags are on, and the item is exactly as you received it. You need to get it back to us within 14 days from the date on your dispatch note. For those in Australia, New Zealand, America or Canada, you've got 30 days from the date on your dispatch note. For hygiene reasons, pierced jewellery is non-refundable, and we ask that you try on swimwear and lingerie over your own underwear and keep the seal in tact.

Where's my order?

You can track your order live! Grab your order number and put in the 'Track your order' box in the top right of this page. if you've got any questions, get in touch via twitter.

 

ORDERS

How do I register for a boohoo account?

We’ll do that automatically for you, using the details that you provided at the checkout. Simply add items to your basket, and proceed to the payment page where you’ll be asked for your relevant shipping and billing details. This information will then be used to set up your personal account – easy!

Please note: This process means that you can only create an account with us after placing your first order.

Good news! You don’t need an account to sign up for our newsletter – just head to the homepage and fill out your email address.

Yes, as we are an online retailer you can only order online. This is the best way to pay. It is fast, safe and secure.

How can I pay for my order?

We accept the following payment cards: Visa, Visa Debit, MasterCard, Solo, Maestro, Electron and American Express. We also accept PayPal, Ideal, Giftcards and prepaid debit cards.

 

Is it safe to order online?

You can be assured that shopping with boohoo is safe! We are a member of "Verified by Visa" and "Secure by Mastercard", providing additional security when using your payment cards online. We use industry-standard encryption systems for potentially sensitive information, such as your name, address and other critically sensitive information like your credit / debit card details. Information passed between your computer and our website cannot be read in the event of someone else intercepting it.

How do I know that you have received my order?

Once you've placed your order, you will be directed to an order confirmation message, which will contain your order number. This information will also be emailed to you, but it could take up to 30 minutes to arrive in your inbox! Once our team at the warehouse have processed your order, you will receive a second email to let you know that your order is on its way to you. If an email does not appear to have been received, please check your spam folder.

Can I make changes to my order?

Unfortunately, once you've placed your order, our warehouse team will have already started processing your order! Find out more info on our cancellation policy here.

Can I track my order?

Tracking your order is easy! Enter your 8 digit order number into the 'Track my order' facility at the top of this page.

Can I cancel my order?

To make sure you receive your items as fast as possible, we start processing your order as soon as we receive it. This means that once your order has been placed we cannot stop the process of items being sent to you , you will need to return the items to us.Find out more info on our cancellation policy here.

What should I do if I receive an incorrect or faulty item?

We're sorry to hear that you've received an incorrect or faulty item. Please send us a message with your order ID, the name/product code of the item you were supposed to receive and further details of the problem. Please see 'How do I return an item?' for details on how to return an item to us.

Can I exchange an item?

Unfortunately, we are currently unable to process exchanges. You can return your item to us and place a new order to receive the item of your choice. Please return your item/items to us following the method below.

1.  Re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached.

2.  Cover your address label with the boohoo returns label found on the bottom right of your delivery note.

3.  Return the package by using the Post Office counters and obtain proof of postage from the Post Office. Please do not post the package through the post box without obtaining a certificate of posting.

4.  Keep your certificate of postage safe as you will need this as your proof of return.

 

DELIVERIES

Where do you deliver to?

Our UK delivery service includes England, Scotland, Northern Ireland and Wales, together with the Channel Islands, IOM, IOW and the Highlands and Islands of Scotland.

We also deliver to over 200 countries worldwide and currently offer an International Delivery Service which includes USA, Canada, New Zealand, Australia, United Arab Emirates and the following countries within Europe:

Albania, Andorra, Armenia, Austria, Azerbaijan, Azores, Belgium, Bosnia & Herzegovina, Bulgaria, Corsica, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lebanon, Liechtenstein, Lithuania, Luxembourg, Macedonia, Madeira, Malta, Moldova, Monaco, The Netherlands, Norway, Poland, Portugal, Romania, Russian Federation, San Marino, Slovakia Republic, Slovenia, Spain, Spitsbergen, Sweden, Switzerland, Turkey, Vatican City State (Holy See).

Do you deliver to PO BOXES & BFPO addresses?

PO Boxes – The delivery service we use for the United Arab Emirates will only be able to deliver to PO Box addresses, and cannot make deliveries to non PO Box addresses. The express delivery services for Australia, New Zealand and USA cannot make deliveries to PO Box addresses. Please use an alternative delivery address or select the standard delivery service. BFPO addresses - For delivery to BFPO addresses, please ensure that the delivery country selected is United Kingdom and do not write any other address details after the BFPO number on the address, as this can lead to mail being diverted to the wrong BFPO location. Please select the Next Day delivery option only. Please note: the parcel will not arrive with you next day, but will arrive at the BFPO sorting office the next day to be dispatched from there accordingly.

You should address your parcel as follows:

  • Service No Rank Name
  • Unit/Regt
  • Operation Name (If applicable)
  • BFPO No
  • United Kingdom

How much does delivery cost?

Delivery option Delivery times Delivery cost (kr)
Swedish Standard (FREE over 500kr) Up to 7 working days. 70.00
Danish & Norwegian (FREE over 500kr) Up to 7 working days. 70.00
Europe and International Europe Up to 7 working days. International 5-14 working days. 80.00
Republic of Ireland Up to 5 working days if ordered before 8pm. 80.00
UK Saver 3 – 5 working days - if ordered before 9pm.  80.00
UK Next Day Delivery If ordered before 8pm Monday to Friday, 6pm on Saturday or before 2pm Sunday.    120.00
UK Saturday Delivery Order before 8pm Friday to receive on Saturday. 120.00
USA & Canada Standard 6 - 8 working days.
(Please allow 4 - 5 weeks for delivery to Hawaii)
145.00
USA Express 2-3 working days. 240.00
Canada Express 2-3 working days. 480.00
Australia Standard Up to 8 working days. 145.00
Australia Express Up to 4 working days.
(Express delivery may take longer in very remote areas) 
240.00
New Zealand Standard Up to 8 working days. 145.00
New Zealand Express Up to 4 working days.
(Express delivery may take longer in very remote areas) 
190.00
Russian Federation Standard 10 working days. 95.00
Russian Federation Express Up to 8 working days. 142.00
     

Christmas Delivery - Last order dates

Receive your gifts on time with our later Christmas delivery dates! Order by 15th December

What time will my delivery arrive?

Deliveries can be made any time between 7.00am and 9.00pm.

What if I am not in when my parcel is delivered?

The delivery company may leave the parcel with a neighbour, or if there is a safe, secure location at the property they may leave the parcel there. The delivery company will leave a card saying that they have attempted to deliver the parcel, and provide you with details on where the parcel has been delivered to, how to contact them to re-arrange a delivery time or to advise where you can collect your parcel from. If you are a UK customer, please contact Customer Services via the Contact Us form on this page if you require further help in rearranging a delivery.

Will a signature be needed for my delivery?

If you or a neighbour is home to accept the delivery, then a signature will be required. If nobody is home to receive the parcel, then our carriers may attempt to leave it in a safe location. A card may be left to advise you of this, or to confirm that the parcel has been returned to the local depot. You can then contact the courier to arrange collection or to schedule a new delivery date that is more suitable for you.

Can you deliver to a different address than my billing address?

Yes! You can have your parcel delivered to another address. If you choose to have your parcel delivered to you at work, always make sure you put the name of the company or organisation in the address field, as well as the contact name to ensure your parcel is successfully delivered.

What if my parcel does not arrive?

We ask if you could patiently wait up to 4 days after the promised delivery date to receive your parcel in case of a delivery delay, but we will do our best to get your parcel to you as fast as we can. If you have still not received your order after this time, please contact us stating your order number and we will look into this for you.

RETURNS

How do i return an item?

We hope you’ll love everything you buy from boohoo, but we promise a full refund if you’re unhappy with your purchase – just return your item(s) to us within 14 days from the date shown on your dispatch note. You can expect your refund 14 days from the date we receive your returned item(s), or, if you choose to send us proof of postage, from the day we receive evidence you’ve returned your goods and they’re on their way to our warehouse. Find out more about our hassle-free, 3 step returns policy here.

For USA, Canada, Australia and New Zealand customers please return items within 30 days of the date shown on your dispatch note.

For all other International customers, please return unsuitable items within 14 days of the date you receive the parcel.

Bear in mind that pierced jewellery can’t be refunded for hygiene reasons. We also ask that lingerie and swimwear is tried on over your own underwear, with the seal in place. Your refund may be declined if you don’t follow our hygiene policy.

Please also note: Goods that are damaged, or show signs of wear and tear, may result in deductions from your refund to make up for any value lost.

How much does it cost to return an item?

UK/Republic of Ireland - Free of charge. Your free returns label will be included with your parcel.

Alternatively you can now use our FREE Collect+ service. Click here to generate your returns label and to find your nearest store.

Great news! We’re now trialling the new FREE returns service, ‘myreturns’, for customers based in Greater Dublin only. You can find out more about this free returns service here.

USA, Canada, Australia, New Zealand, Europe/Rest of World - We're sorry but we are unable to offer a free returns service. Returns must be made at your own cost. Please return using a standard trackable service. A returns label for your local returns centre will be included in your parcel.

We now also offer a FREE Collect+ returns service via thousands of local stores nationwide. Click here to generate your returns label.

Returns labels/ How do I return an item?

Please follow the process below for returning your parcel to us.

1. Re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached.

2. Cover your address label with the boohoo returns label found on the bottom right of your delivery note, or download a new one from below.

3. Return the package by using the Post Office counters and obtain proof of postage from the Post Office. Please do not post the package through the post box without obtaining a certificate of posting.

4. Keep your certificate of postage safe as you will need this as your proof of return. Returns to the UK and Ireland are absolutely free. There is a returns label included in your parcel. If you have misplaced this label, you can download a new one below. Remember to add your order number if you download a new returns label. This can be found in Order History in 'My Account'

UK returns label

Netherlands label

ROI returns label

We're sorry, but we are unable to offer a free returns service to our international customers. Returns must be made at your own cost. You can download an address label to return your item below. Remember to add your order number if you download a new returns label. This can be found in Order History in 'My Account'

Please return using a standard trackable service.

Australia address label

New Zealand address label

USA address label

Canada address label

Rest of World address label

How long does it take to process my return?

We aim to process your return and refund you within 14 days from the day that we receive your returned goods.

In the event that we do not receive your returned goods, we will ask you to provide the certificate of posting from the Post Office or Collect+ location as proof of postage. We reserve the right to refuse a refund if you are unable to provide the certificate of posting.

If you live in the UK or European Union and wish to return a faulty item(s) please alert us via the 'Contact Us' form on our customer services page.

* Please note you do not need to contact us if you are returning non faulty goods, simply download a returns label from here.

Once we receive your faulty goods we will reimburse you the delivery cost paid at the time of purchase. We will refund any money received from you using the same method originally used by you to pay for your purchase.

We aim to process your return and refund you as quickly as possible, but it may take up to 21 days for your refund to be processed after you have returned your item(s) to our warehouse. If you have not been refunded after 21 days of returning the item, please contact us with the proof of postage information on your Post Office receipt and we will look into this for you.

If we don’t receive your returned items, we’ll ask you to provide proof of postage from either the Post Office or myreturns, depending on which returns service you used.

If you’re unable to provide proof of postage, we reserve the right to refuse a refund.

How can I track the status of my return?

We will send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. Kindly note that it can take 3-5 working days for the payment to show on your account (depending on your card issuer) after the refund has been processed.

Do you refund the delivery charge?

We will refund the postage charge if you have cancelled your contract with us in accordance with the Distance Selling regulations. Please refer to our Legal Stuff menu for more details on your cancellation rights.

Can I have an exchange instead of a refund?

Unfortunately, we are currently unable to process exchanges. You can return your item to us and place a new order to receive the item of your choice. Please return your item/items to us using the following method below.

1. Re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached.

2. Cover your address label with the boohoo returns label found on the bottom right of your delivery note.

3. Return the package by using the Post Office counters and obtain proof of postage from the Post Office. Please do not post the package through the post box without obtaining a certificate of posting.

4. Keep your certificate of postage safe as you will need this as your proof of return.

What should I do if I receive an incorrect or faulty item?

We're sorry to hear that you've received an incorrect or faulty item.

Please contact us via the help page contact us form stating the order number or tweet us @boohoo_cshelp ,with further details of the issue. One of our customer service agents will be more than happy to look into this for you.

PAYMENTS

How can I pay for my order?

We accept the following payment cards: Visa, Visa Debit, MasterCard, Solo, Maestro, Electron and American Express. We also accept PayPal, Ideal, Giftcards and prepaid debit cards.

Accepted Cards

When will I be charged?

When you reach the final billing page and submit your order, we will immediately contact your bank or card issuer for authorisation to take payment from your account. If there is a query with the payment, either your card issuer or Customer Services will contact you.

Why am I being asked for another password after entering my card details?

This is the 3D Secure Payment option that some banks use. 3D Secure is an added layer of security for credit and debit card purchases online. If you have any problems or forget any information please contact your bank in the first instance.

PROMOTIONS

How do I use a promotional code?

Once you've reached the Checkout stage, enter your promotional code into the 'Redeem a promotion code' box, enter the correct code and click 'Continue'. If the code is valid, your discount will be applied!

Please note, only one promotion/discount code is redeemable per order.

What should I do if I`ve forgotten to use my promotional code?

Unfortunately, we are unable to manually enter discounts after the order has been completed.

PRODUCTS / STOCK

How can I find out more information about a product?

If you can't find the information you need about a product, please don't hesitate to contact us and we'll try our best to help you. Don't forget to check the Style Notes and Details and Care tabs on the product page for more information.

Will you be getting more stock?

Our popular items can sell out quickly as we are all about fast fashion.

You can browse our Back In Stock to see if the product has come back in stock. If this is unavailable why not look for an alternative in our New In section? Please contact us with the item code and/or name and we will let you know if we will be getting more stock in your wanted item!

Why can`t I find an item that was advertised?

Our advertised products become very popular and sell out quickly. Why not check our Stylefix magazine or Features In The Press section to see if you can find the product you're looking for?

If you can't find what you're looking for, please contact us and we'll try our best to help you.

Do you have a size guide?

WOMENS

Single size

Euro3234363840424446
UK4681012141618
Bust cm 79 81.5 84 86.5 91.5 96.5 101.5 106.5
Waist cm 61.5 64 66.5 69 74 79 84 89
Hips cm 84 86.5 89 91.5 96.5 101.5 106.5 111.5

Dual size to single size international conversion

SizeXXSXSSS/MMM/LLXL
Netherlands28/30323434/363636/383840
Euro32/34363838/404040/424244
UK4/681010/121212/141416
Bust cm 79-81.5 84 86.5 86.5–91.5 91.5 91.5–96.5 96.5 101.5
Waist cm 61.5-64 66.5 69 69–74 74 74–79 79 84
Hips cm 84-86.5 89 91.5 91.5–96.5 96.5 96.5–101.5 101.5 106.5

Inside leg

SizeRegularLongExtra long
cm 79 81.5 84

Bras and briefs

Briefs XS S M L
Netherlands 32-34 36-38 38-40 40-42
UK 4-6 8-10 10-12 12-14
Bra 30A 32A 34A 36A
30B 32B 34B 36B
30C 32C 34C 36C
30D 32D 34D 36D

Shoes

Netherlands3536373839404142
UK 2 3 4 5 6 7 8 9

MENS

Tops

SIZECHEST (CM)
XS 81-86
S 86-91
M 91-96
L 96-101
XL 101-106
XXL 106-111

Shirts

SIZECHEST (CM)NECK (CM)
XS 81-86 35.5
S 86-91 35.7
M 91-96 38
L 96-101 40.5
XL 101-106 43
XXL 106-111 45.5

Trousers

SIZESCM (WAIST)
28 71
30 76
32 81
34 86
36 91
38 96
lengthsCM (INSIDE LEG)
Short 76
Regular 81
Long(L) 86

Mens Belts

SIZECM (WAIST)
S/M 71-83
L/XL 84-91

Jeans, Lounge/Sportswear, Swimwear and underwear

SIZECM (WAIST)
XS 71-76
S 76-81
M 81-86
L 86-91
XL 91-96
XXL 96-101

Shoes

Netherlands3940414243444546
UK 5 6 7 8 9 10 11 12

KIDSWEAR - GIRLS

SINGLE SIZING

AGE4YR5YR6YR7YR8YR9YR10YR11YR12YR13YR
HEIGHT104CM110CM116CM122CM128CM134CM140CM146CM152CM158CM
CHEST cm 57 59 61 63 66 69 72 75 78 81
  inches 22.5 23 24 25 26 27 28 29.5 30.5 32
WAIST cm 53 54 56 57 59 61 63 64 65 66
  inches 20.5 21 22 22.5 23 24 24.5 25 25.5 26
HIP cm 60 62 64 67 70 73 76 79 82 85
  inches 23.5 24.5 25 26.5 27.5 29 30 31 32 33.5

KIDSWEAR - GIRLS

DUAL SIZING

AGE5/6YR7/8YR9/10YR11/12YR
HEIGHT110CM-116CM122CM-128CM134CM-140CM146CM-152CM
CHEST cm 59 - 61 63 - 66 69 - 72 75 - 78
  inches 23 - 24 25 - 26 27 - 28 29.5 - 30.5
WAIST cm 54 - 56 57 - 59 61 - 63 64 - 65
  inches 21 - 22 22.5 - 23 24 - 24.5 25 - 25.5
HIP cm 62 - 64 67 - 70 73 - 76 79 - 82
  inches 24.5 - 25 26.5 - 27.5 29 - 30 31 - 32

KIDSWEAR - BOYS

SINGLE SIZING

AGE4YR5YR6YR7YR8YR9YR10YR11YR12YR13YR
HEIGHT104CM110CM116CM122CM128CM134CM140CM146CM152CM158CM
CHEST cm 57 59 61 63 66 69 72 76 80 84
  inches 22.5 23 24 25 26 27 28 30 31.5 33
WAIST cm 54 55 56 58 60 62 64 66 68 70
  inches 21 21.5 22 23 23.5 24.5 25 26 27 28
HIP cm 60 62 64 67 70 73 76 79 82 85
  inches 23.5 24.5 25 26.5 27.5 29 30 31 32 33.5

KIDSWEAR - BOYS

DUAL SIZING

AGE5/6YR7/8YR9/10YR11/12YR
HEIGHT110CM-116CM122CM-128CM134CM-140CM146CM-152CM
CHEST cm 59 - 61 63 - 66 69 - 72 76 - 80
  inches 22.5 - 24 25 - 26 27 - 28 30 - 31.5
WAIST cm 55 - 56 58 - 60 62 - 64 66 - 68
  inches 21.5 - 22 23 - 23.5 24.5 - 25 26 - 27
HIP cm 62 - 64 67 - 70 73 - 76 79 - 82
  inches 24.5 - 25 26.5 - 27.5 29 - 30 31 - 32
KIDS' SHOES
EU 25.5 26 26.5 27 28 29 29 30 30.5 31 32 33 34 34 35 35.5 36 37
UK 8 9 10 10½ 11 11½ 12 12½ 13 1 2 3 4
USA/CAN 9 10 10½ 11 11½ 12 12½ 13 13½ 1 2 3 4 5
AUS/NZ 8 9 10 10½ 11 11½ 12 12½ 13 1 2 3 4

TECHNICAL HELP

What should I do if I`ve forgotten my password?

Don't worry if you've forgotten your password! Simply click the Forgot your password? link next to the login button and follow the instructions. Please don't hesitate to contact us if you continue to experience problems.

How do I change my email address?

Changing your email address is easy! Simply log into your account using your old email address, and click on 'Edit Email Address/Password' under Account Details. Once you've made your changes, press Continue and your changes will be saved.

Why am I experiencing problems when entering my payment details?

Firstly, make sure you have inputted the correct details by checking all information carefully. Contact your bank to ensure there are no problems with the card. After this, please us the contact form on the help page to submit details of any error messages received and we will investigate further.

How do I unsubscribe from your newsletters?

Click the 'Unsubscribe' button at the bottom of the email newsletter

How do I unsubscribe from your SMS messages?

Please reply to the SMS message with BLOCK as your message.

GENERAL

Do you have a catalogue?

We don’t currently print a catalogue, however we do distribute a copy of our Stylefix magazine with all orders.

Do you have a shop?

As we are a dedicated online retailer, we do not have a shop.

Can I pre-order an item?

Unfortunately, due to the exclusivity and quick turnaround of our stock, you are unable to pre-order anything at the moment.

How can I contact you?

Please fill in the Contact Us form on this page or tweet us @boohoo_cshelp

We are here to help you 24 hours seven days a week.

LEGAL STUFF

Returns Policy

1. WHAT IS YOUR RETURNS POLICY?

We hope you’ll love everything you buy from boohoo, but we promise a full refund if you’re unhappy with your purchase – just return your item(s) to us within 14 days from the date shown on your dispatch note. You can expect your refund 14 days from the date we receive your returned item(s), or, if you choose to send us proof of postage, from the day we receive evidence you’ve returned your goods and they’re on their way to our warehouse. Find out more about our hassle-free, 3 step returns policy here.

For USA, Canada, Australia and New Zealand customers please return items within 30 days of the date shown on your dispatch note.

For all other International customers, please return unsuitable items within 14 days of the date you receive the parcel.

Bear in mind that pierced jewellery can’t be refunded for hygiene reasons. We also ask that lingerie and swimwear is tried on over your own underwear, with the seal in place. Your refund may be declined if you don’t follow our hygiene policy.

Please also note: Goods that are damaged, or show signs of wear and tear, may result in deductions from your refund to make up for any value lost.


2. FAULTY GOODS

If the goods we have supplied are faulty, you may return them and receive a refund, provided you do so within a reasonable time of discovering the fault.

Please note that we may not be required to provide a refund if you continue to use the goods after discovering the fault.

 

3. DO I NEED TO NOTIFY YOU IF I WANT TO RETURN AN ITEM?

If you want to return your goods in accordance with our Returns Policy for unwanted or faulty goods, you can simply return your items in accordance with section 4 below. No need to notify us in advance

4. HOW DO I RETURN AN ITEM?

Please follow the below process for returning your parcel to us:

  1. Re-pack the item in its original packaging with labels and tags still attached.
  2. Return the package by using the Post Office counters and obtain proof of postage from the Post Office. Please do not post the package through the post box without obtaining a certificate of posting.
  3. Keep your certificate of postage safe as you will need this as your proof of return.

We now offer a FREE Collect+ Returns service where you can return your parcel at over 5,500 local convenience stores across the UK mainland and Northern Ireland.

Please follow the below process for returning your parcel to us when using our Collect+ service:

 
  1. Click here to generate your returns label and to find your nearest store.
  2. Re-pack the item in its original packaging with labels and tags still attached.
  3. Cover your address label with the boohoo.com address label found on the bottom right of your delivery note.
  4. Securely attach the Collect+ label to your parcel covering the original delivery label.
  5. Take your parcel to your local Collect+ store, where you'll receive proof of postage. Keep your certificate of postage safe as you will need this as your proof of return.
  6. You can then track your return using the code you were given here.

5. HOW MUCH DOES IT COST TO RETURN AN ITEM?

UK Returns are absolutely free! A free returns label is included with your parcel. If you've misplaced your UK returns label, you can download a new one by clicking here.

(Remember to add your order number if you download a new returns label - this can be found in Order History in 'My Account'.)

We now also offer a FREE Collect+ Returns service via thousands of local stores nationwide.

We're sorry, but we are unable to offer a free returns service to our international customers. Simply return your items to the following address within 30 days of the date on your dispatch note. Please note, that returns will be made at your own cost.

You can download an address label to return your item below. Remember to add your order number if you download a new returns label. This can be found in Order History in 'My Account'.)

UK returns label

UK Returns are absolutely free! A free returns label is included with your parcel. If you've misplaced your UK returns label, you can download a new one by clicking here.

(Remember to add your order number if you download a new returns label - this can be found in Order History in 'My Account'.)


boohoo.com
Widow Hill Road
Heasandford Industrial Estate
Burnley
UK
BB10 2BQ

We now offer a FREE Collect+ Returns service via thousands of local stores across the United Kingdom

Please follow the below process for returning your parcel to us when using our Collect+ service:

  1. Click here to generate your returns label and to find your nearest store.
  2. Re-pack the item in its original packaging with labels and tags still attached.
  3. Cover your address label with the boohoo.com address label found on the bottom right of your delivery note.
  4. Securely attach the Collect+ label to your parcel covering the original delivery label.
  5. Take your parcel to your local Collect+ store, where you'll receive proof of postage. Keep your certificate of postage safe as you will need this as your proof of return.
  6. You can then track your return using the code you were given here.

Republic of Ireland returns label

A free returns label is included with your parcel. If you've misplaced your ROI returns label, you can download a new one by clicking here.


C/OAnPost
PortlaoiseMailCentre
Portlaoise
FREEPOST
CountyLaois
Ireland

Great news! We’re now trialling the new FREE returns service, ‘myreturns’, for customers based in Greater Dublin only. You can find out more about this free returns service here

Please follow the below process for returning your parcel to us when using the myreturns service:

  1. Click here and select Boohoo from the drop down list of leading retailers.
  2. Then select ‘Quote & Book’
  3. Enter the collection address
  4. Print the generated label and stick it onto the parcel
  5. A myreturns courier will collect the item within 60 minutes of your booking
  6. You will receive proof of postage via email
  7. Click here to track your shipment on the myreturns homepage.

Australia returns label

Simply return your items to the following address within 30 days of the date on your dispatch note. Please note, that returns will be made at your own cost.


CAS Return Centre
PO BOX 87
BROOKLYN PARK, SA 5032

New Zealand returns label

Simply return your items to the following address within 30 days of the date on your dispatch note. Please note, that returns will be made at your own cost.


Boohoo Returns Centre,
Malcolm Total Logistics
82 Richard Pearse Drive,
Mangere
Auckland 2022
New Zealand

USA returns label

Simply return your items to the following address within 30 days of the date on your dispatch note. Please note, that returns will be made at your own cost.


Boohoo Returns
c/o Aramex Returns
18223 150th Ave.
Springfield Gardens
NY 11413-9809

Canada returns label

Simply return your items to the following address within 30 days of the date on your dispatch note. Please note, that returns will be made at your own cost.


Boohoo.com Returns
C/o Aramex
5810 Ambler Drive
Units 14 & 15
Mississauga, ON
L4W 4J5

Netherlands returns label

Simply return your items to the following address within 14 days of the date on your dispatch note. Please note, that returns will be made at your own cost.


Boohoo.com Returns
Postbus
20160 Zwolle
8000CD
Netherlands

France returns label

Simply return your items to the following address within 14 days of the date on your dispatch note. Please note, that returns will be made at your own cost.


Boohoo.com Returns
La Poste UK
c/o wnDirect
Retour Des Colis
Via PFC Lille Carvin
62213 Carvin Cedex
France

Spain returns label

Simply return your items to the following address within 14 days of the date on your dispatch note. Please note, that returns will be made at your own cost.


Boohoo.com Returns
Seur Getafe
Calle Torneros, 1
28906 Getafe
Espana

Germany returns label

Simply return your items to the following address within 14 days of the date on your dispatch note. Please note, that returns will be made at your own cost.


Boohoo.com Returns
IMN International Mail Net
GmbH
Nurnberger Strasse 12
Dusseldorf
40599
Germany

Italy returns label

Simply return your items to the following address within 14 days of the date on your dispatch note. Please note, that returns will be made at your own cost.


Boohoo.com Returns
C/o Bertolini BRT via Don Giovanni Minzoni
10 20158
Milano
Italia
40599

Rest of World returns label

We're sorry, but we are unable to offer a free returns service to our overseas customers. Returns must be made at your own cost. Please return to the following address:

Boohoo.com Returns
Widow Hill Road
Heasandford Industrial Estate
Burnley
UK
BB10 2BQ

Please note that unless products are faulty, we will be entitled to recover any direct costs of having to recover the products from you. In such an occurrence we may set such costs against the amount re-credited to you in the refund.

6. HOW LONG WILL MY REFUND TAKE TO BE PROCESSED?

We aim to process your return and refund you within 14 days from the day that we receive your returned goods.

In the event that we do not receive your returned goods, we will ask you to provide the certificate of posting from the Post Office or Collect+ location as proof of postage. We reserve the right to refuse a refund if you are unable to provide the certificate of posting.

If you live in the UK or European Union and wish to return a faulty item(s) please alert us via the 'Contact Us' form on our customer services page.

* Please note you do not need to contact us if you are returning non faulty goods, simply download a returns label from here.

Once we receive your faulty goods we will reimburse you the delivery cost paid at the time of purchase. We will refund any money received from you using the same method originally used by you to pay for your purchase.

7. CAN I EXCHANGE AN ITEM?

Unfortunately, we are not able to process exchanges at this moment in time. If you would like to return an item, please return your item as outlined in the above sections and we will happily process a refund for you.

Terms & Conditions

IMPORTANT LEGAL NOTICE

This page (together with the documents referred to on it) tells you the terms and conditions on which We sell any of the products (Products) listed on our website www.boohoo.com (our site) to you. Please read these terms and conditions carefully before ordering any Products from our site.

You should print a copy of these terms and conditions for future reference.

Your attention is drawn to clause’s 9 and 11.

Using this Website indicates that you accept these terms and conditions together with our Privacy Policy, regardless of whether or not you choose to register with us. If you do not accept these terms and conditions, do not use this Website.

1. Information about us

1.1. www.boohoo.com is a site operated by Wasabi Frog Limited (“We”). We are registered in England and Wales under company number 05723154 and with our registered office at 49/51 Dale Street Manchester England M1 2HF. Our VAT number is 883 32 63 09. Our email address is: customerservices@boohoo.com.

2. Service availability

2.1. We only accept orders from individuals in the UK, European Economic Area ("EEA") (the "Serviced Countries") USA, Canada, Australia, New Zealand and United Arab Emirates.

Some restrictions are placed on the extent to which We accept orders from specific countries. These restrictions can be found on our delivery page. Delivery Details.

3. Your Status

By placing an order through our site, you warrant that:

3.1.1. You are legally capable of entering into binding contracts;

3.1.2. You are at least 18 years old; and,

3.1.3. You are resident in one of the Serviced Countries.

4. How the contract is formed between you and us

4.1. After placing an order, you will receive an e-mail from us acknowledging that We have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to availability and acceptance by us, and We will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched (the "Dispatch Confirmation"). The contract between us ("Contract") will only be formed when We send you the Dispatch Confirmation.

4.2. We will not process your order until payment has been received in full in accordance with the provisions of clause 7.

4.3. If you make a mistake with your order, you may be able to correct any mistakes made by email prior to your order being processed. If your order has already been processed you will be unable to amend your order. If your order has already been dispatched, please return the Products to us in accordance with our Returns Policy.

4.4. The Contract will relate only to those Products whose dispatch We have confirmed in the Dispatch Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the dispatch of such Products has been confirmed in a separate Dispatch Confirmation.

4.5. We are entitled to refuse any order made by you for any reason.

4.6. When making a request you undertake that all details you provide to us requesting goods or services are true and accurate, that you are an authorised user of the credit or debit card used to make your request and that there are sufficient funds to cover the cost of the goods and services. It is your responsibility to inform us of any changes to these details as soon as possible.

5. Consumer rights

5.1. If you are contracting as a consumer, you may cancel a Contract at any time within seven days, beginning on the day after you received the Products. In this case, you will receive a full refund of the price paid for the Products in accordance with our Returns Policy.

6. Availability and delivery

Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then within 30 days of the date of the Dispatch Confirmation, unless there are exceptional circumstances.

7. Price and payment

7.1. The price payable for the Products shall be as shown on the Website. Prices advertised on the Website include UK VAT but excludes delivery charges. Delivery charges are shown separately when ordering and must also be paid in advance. Delivery Details.

7.2. Payment shall be made by you by the means specified on the Website and shall not be deemed to be made until We have received cleared funds in respect of the full amount stated in the order.

7.3. Prices are subject to change without notice but changes will not affect orders which We have already accepted.

7.4. Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than our stated price, We will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on our site, We will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.

7.5. We are under no obligation to provide the Product to you at the incorrect (lower) price, even after We have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a miss-pricing.

7.6. Payment for all Products must be by credit or debit card. We accept payment with VISA, VISA DEBIT, MASTERCARD, SOLO, MAESTRO, ELECTRON and LASER CARD. We also accept payments via PAYPAL.

7.7. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.

7.8. Only one promotion code can be used per order.

8. Our refunds policy

8.1. For details on refunds, please refer to our Returns Policy.

9. Our liability

9.1. If We do not deliver or if the Products We deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, our only obligation will be, at our option to:

9.1.1. make good any shortage or non-delivery or incorrect delivery; or

9.1.2. replace or repair any Products that are damaged or defective; or

9.1.3. refund to you the amount paid by you for the Products in question.

9.2. We shall have no liability to you for any consequential, special or indirect losses including without limit loss of revenues, profits, contracts, business or anticipated savings damage to or loss of goodwill, reputation or data.

9.3. Without prejudice to the foregoing, our total aggregate liability to you under and/or arising in relation to this contract shall not exceed the amount paid by you for the Products.

9.4. Nothing in this contract shall exclude or limit our liability for death or personal injury due to our negligence or any liability which is due to our fraud or any other liability which We are not permitted to exclude or limit as a matter of law.

9.5. Nothing in this contract shall exclude or limit your statutory rights.

9.6. A person who is not a party to this Contract has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this Contract.

10. Intellectual Property Rights

All and any Intellectual Property Rights in connection with the Products shall be owned by Us absolutely.

11. Indemnity

You agree to indemnify, defend and hold harmless Wasabi Frog Limited, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from, without limitation, your breach of these terms and conditions, your infringement of any intellectual property right or any other right of any person or entity, or your breach of any duty of confidence or privacy, or any defamatory statements made by you in any form.

12. Import Duty

12.1. If you order Products from our site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that We have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

12.2. Please also note that you must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.

13. Written communications

Applicable laws require that some of the information or communications We send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that We provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

14. Notices

All notices given by you to us must be given to us at customerservices@boohoo.com We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in clause 13 above. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

15. Transfer of rights and obligations

15.1. The contract between you and us is binding on you and us and on our respective successors and assigns.

15.2. You may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.

15.3. We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.

16. Events outside our control

16.1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control ("Force Majeure Event").

16.2. A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

16.2.1. Strikes, lock-outs or other industrial action.

16.2.2. Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.

16.2.3. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.

16.2.4. Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

16.2.5. Impossibility of the use of public or private telecommunications networks.

16.2.6. The acts, decrees, legislation, regulations or restrictions of any government.

16.3. Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and We will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

17. Waiver

17.1. If We fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

17.2. A waiver by us of any default shall not constitute a waiver of any subsequent default.

17.3. No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 13 above.

18. Severability

18.1. If any of these terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

18.2. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause/sub-clause as is permitted by law.

19. Entire agreement

19.1. These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of the Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.

19.2. We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these terms and conditions.

19.3. Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in these terms and conditions.

20. Our right to vary these terms and conditions

20.1. We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system's capabilities or for any other reason in our sole discretion which We may decide.

20.2. You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if We notify you of the change to those policies or these terms and conditions before We send you the Dispatch Confirmation (in which case We have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).

21. Law and jurisdiction

These terms and conditions are to be construed in accordance with the laws of England and Wales and irrespective of your place of domicile, in the event of any dispute associated with these terms and conditions, that dispute shall be subject to the exclusive jurisdiction of the English Courts.

22. After-sale service

22.1. Questions, comments or requests regarding these terms and conditions or our Products should be addressed to customerservices@boohoo.com.

22.2. If you have any complaints these should be addressed in writing to Wasabi Frog Limited, 49/51, Dale Street, Manchester, England, M1 2HF.

DISCOUNT CODE TERMS AND CONDITIONS

Official Boohoo Discount Codes entitle you to an extra percentage (specific to the Discount Code in question) off your next online order from www.boohoo.com. To claim your discount, enter the specific promotion code then click on "recalculate order" when prompted to enter your payment details at the "checkout" page.

Discount Codes can only be used once per customer, cannot be used in conjunction with any other promotion or offer, remain our property, are not transferable and are not valid for the purchase of gift cards or gift vouchers. There is no cash alternative. Discount Codes and related offers are not open to employees of BooHoo.com and we reserve the right to withdraw them and refuse or restrict any order at any time.

Discount Codes are only valid on Boohoo.com for payments made by residents of the United Kingdom and Ireland in Sterling or, where enabled, Euros or Australian dollars. Payment by Euros or Australian dollars can be enabled by selecting the appropriate flag in the dropdown currency selection menu in the top right-hand corner on the homepage. Goods are supplied subject to our terms and conditions, which can be found at: http://se.boohoo.com/help-and-info/terms-and-conditions

Terms of Use

IMPORTANT LEGAL NOTICE

These terms and conditions apply to the entire contents of the website under the domain name www.boohoo.com ("Website") and to any correspondence by e-mail between us and you. Please read these terms carefully before using this Website.

Your attention is in particular drawn to paragraphs 7 and 8 of these terms and conditions.

Using this Website indicates that you accept these terms and conditions together with our Privacy Policy, regardless of whether or not you choose to register with us. If you do not accept these terms and conditions, do not use this Website.

You should print a copy of these terms and conditions for future reference.

  1. 1. Your use of this Website

    1.1. You may access most areas of the Website without registering your details with us. Certain areas of the Website are only open to you if you register.

    1.2. By accessing any part of the Website, you shall be deemed to have accepted this legal notice in full. If you do not accept this legal notice in full, you must leave the Website immediately.

    1.3. We reserve the right to vary these terms and conditions at any time without notice. If so, the updated version will be posted on the Website and you will bound by the updated version if you continue to use the Website thereafter. Certain provisions of this legal notice may be superseded by expressly designated legal notices or terms located on particular pages of the Website.

  2. 2. Licence

    2.1. Unless otherwise stated, the copyright and other intellectual property rights in all material on this Website are owned by us, our licensors, advertisers or content suppliers. Except as expressly provided nothing contained herein shall be construed as creating any license or right under copyright, trademark or other intellectual property rights.

    You may store, manipulate, analyse, reformat, print and display the content supplied solely for your own personal and non-commercial use. In no event are you permitted to publish, distribute or otherwise reproduce in any format any of the content or copies of the content supplied to you or which appears on the Website.

    Any use of extracts from this Website other than as permitted above for any purpose is prohibited. If you breach any of the provisions of these terms and conditions, your permission to use this Website automatically terminates.

    boohoo.com is a trade mark. No license or consent is granted to you to use these marks in any way, and We reserve all rights in these and any related marks. You agree not to use these marks or any marks, which are colourably similar without the written permission of Wasabi Frog Limited.

    2.2. Subject to clause 2.1, no part of the Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without Wasabi Frog Limited’s prior written permission.

    2.3. Any rights not expressly granted in these terms are reserved.

  3. 3. Service access

    3.1. While we endeavour to ensure that this Website is available 24 hours a day, we shall not be liable if for any reason this Website is unavailable at any time or for any period.

    3.2. We give no warranties as to the availability, performance or accessibility of the Website.

    3.3. Access to this Website may be suspended temporarily and without notice at our discretion including without limit in the case of system failure, maintenance or repair or for reasons beyond our control.

  4. 4. Links and Advertisements

    Links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. We have not reviewed these third party websites and do not control and are not responsible for these websites or their content or availability. We, therefore, do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this Website, you do so entirely at your own risk.

    We reserve the right to display advertisements on the Website and on your login pages of third party products and/or services which may be of interest to you. Please be aware that the products and services advertised are not provided by us and are provided by third parties over whom we do not have control. You should satisfy yourself that you wish to purchase those products or services and that you agree to the third party’s terms and conditions before contracting with them. We accept no liability for any products or services or information provided by third party providers.

    If you would like to create a link to this Website, you may only do so with the prior written consent of Wasabi Frog Limited.

  5. 5. Registration

    Each registration is for a single user only. We do not permit you to share your user name and password with any other person nor with multiple users on a network.

    Responsibility for the security of any passwords rests with you.

  6. 6. Disclaimer

    While we endeavour to ensure that the information on this Website is correct, we do not warrant the accuracy and completeness of the material on this Website. We may make changes to the material on this Website, or to the services provided on it, at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material.

    The material on this Website is provided "as is", without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, we provide you with this Website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to this Website.

  7. 7. Liability

    7.1. The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:

    • All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
    • Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for:
      • Loss of income or revenue;
      • Loss of business;
      • Loss of profits or contracts;
      • Loss of anticipated savings;
      • Loss of data;
      • Loss of goodwill;
      • Wasted management or office time; and
      for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

    7.2. Nothing in this legal notice shall exclude or limit Wasabi Frog Limited’s liability for:

    7.2.1. death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); or

    7.2.2. fraud; or

    7.2.3. misrepresentation as to a fundamental matter; or

    7.2.4. any liability which cannot be excluded or limited under applicable law.

    7.3. If your use of material on the Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.

    7.4. You have read this disclaimer and agree to it on the basis that you agree it is reasonable.

  8. 8. Indemnity

    You agree to indemnify, defend and hold harmless Wasabi Frog Limited, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from, without limitation, your use of the Website, your breach of these terms and conditions, your infringement of any intellectual property right or any other right of any person or entity, or your breach of any duty of confidence or privacy, or any defamatory statements made by you in any form.

  9. 9. Termination

    Wasabi Frog Limited may at any time terminate or suspend any part of the Website without notice to you.

  10. 10. Governing law and jurisdiction

    10.1. These terms and conditions are to be construed in accordance with the laws of England and Wales and irrespective of your place of domicile, in the event of any dispute associated with these terms and conditions, that dispute shall be subject to the exclusive jurisdiction of the English Courts.

    10.2. You agree and accept to be bound by the terms of our Privacy Policy.

Privacy Policy

We are committed to protecting and respecting the privacy of all visitors and users of boohoo.com (the “Website)..

Please read the following carefully to understand our policy and practices regarding your personal information collected through the Website, and how we will treat it. We will only use your personal information collected through this Website in accordance with this privacy policy and applicable current data protection laws.

This policy (together with our terms of use and Cookie Policy) sets out the basis on which any personal information we collect from you via this Website, or that you provide to us via this Website, will be treated by us. Please read the following carefully to understand our policy and practices regarding your personal information collected through this Website. This policy is not intended to and does not create any contractual or other legal right in or on behalf of any party.

If you have additional questions or would like further information on this topic, please feel free to write to us at legal@boohoo.com.

You should print a copy of this privacy policy for future reference.

WHAT PERSONAL INFORMATION DO WE COLLECT?

We do not collect any personal information about you on our Website unless you choose to provide it to us voluntarily. If you decide to place an order with us, there is certain personal information that we will require from you in order to process your order. We define “personal information” as information that is unique to you and might include your name, delivery address, credit/debit card number and expiration date, billing address, e-mail address, telephone number, your age, occupation, and style interests.

We may also collect the following data about you to help us improve our service to you:

  • Information that you provide by filling in forms on our Website. This includes information provided at the time of registering to use our Website, subscribing to any service which we provide, posting material or requesting further services. We may also ask you for information when you enter a competition or promotion, and when you report a problem with our Website.
  • If you contact us, we may keep a record of that correspondence.
  • We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
  • Details of transactions you carry out through our Website and of the fulfilment of your orders.
  • Details of your visits to our Website including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access on our Website.

INFORMATION COLLECTED FROM CHILDREN

We are strongly committed to preserving online privacy for all of our Website visitors, including children. The Website is a general audience site, and we do not knowingly collect information about children or sell products to children. Consistent with the Children’s Online Privacy Protection Act, we will not knowingly collect any information from children under the age of 13. If you are under the age of 13, you are not permitted to submit information to the Website.

IP ADDRESSES AND COOKIES

An Internet Protocol (IP) address is a set of numbers, which is assigned to your computer during a browsing session. It is automatically logged by our servers and used to collect traffic data about visitors to our Website. We do not use your IP address to identify you personally.

Our Website uses cookies to distinguish you from other users of our Website and to keep track of your visits. This helps us to provide you with the very best experience when you browse our Website and to make improvements. For detailed information on the Cookies which we use and the reasons why we use them, see our Cookie Policy.

SITE STATISTICS

We monitor customer traffic on an aggregate basis using cookies and code, which is embedded, in the Website. This provides statistical information about visits to pages on the Website, the duration of individual page view, paths taken by visitors through the Website, data on visitors screen settings and other general information. We use this information to help improve the Website and services to its users.

WHERE WE STORE YOUR PERSONAL INFORMATION

We use a trusted third party payment processing service to process your payment to us and we do not store your credit/debit card information.

With respect to your personal information that we do store, such as your name, address, email address, telephone number, age, occupation, and style preferences, we follow strict security procedures in the storage and disclosure of personal information to prevent unauthorised access or unlawful processing of your personal information. We keep your information confidential and store it on a secure server which is password protected and hidden behind a firewall.

We use secure socket layer software (SSL) to encrypt all of your personal information including your name and address. This technology prevents you from inadvertently revealing personal information using an insecure connection.

The GeoTrust program allows you to learn more about websites you visit before you submit any confidential information. When you see a GeoTrust logo, clicking on it will verify that this Website is secure.

You can elect to save your credit or debit card details once your order on our Website has been processed, to make any future orders easier. However, for your security you will need to enter your card’s 3-digit security code for every subsequent transaction where you elect to use the saved credit/debit card. If you elect to store your credit or debit card details after an order on the Website, your credit/debit card details will be stored with our payment processor.

USES MADE OF YOUR PERSONAL INFORMATION

Aside from fulfilling your order placed on our Website, we may use information held about you to:

  • set up, manage your account and contact you about your account;
  • ensure that content from our Website is presented in the most effective manner for you and for your computer;
  • provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;
  • carry out our obligations arising from any contracts entered into between you and us;
  • allow you to participate in interactive features of our service, when you choose to do so; and,
  • notify you about changes to our service.

MARKETING AND COMMUNICATIONS

You will have the opportunity to subscribe to certain areas of the Website. For instance you may wish to receive our newsletter or other marketing information (by E-Mail or Direct Mail) or enter competitions. In these circumstances we will ask for additional information, such as your age, occupation, style interests etc. We will also treat this information as “personal information,” as described in this policy. This will help us to target our marketing in a way we feel would be of specific interest to you. We may from time to time send with your ordered products, inserts advertising the goods or services of unrelated third party companies. However, we do not pass on your personal information to these third party companies, except as provided in the Disclosure of Your Information section below.

DISCLOSURE OF YOUR INFORMATION

We will only pass on your personal information to third parties if it is an essential part of our transaction with you (i.e. passing on your name and address to our carriers, or telephone number should there be a query with delivery, or using a third-party payment processor to process your payment for your purchase on our Website).

We may disclose your personal information:

  • As you expressly authorize us to do so;
  • As necessary to provide products and services to you;
  • As necessary to allow our contractors or agents to provide services for us in connection with our transactions with you;
  • If our parent company, Wasabi Frog Limited, or substantially all of its assets are acquired by a third party in which case personal information held by it about its customers will be one of the transferred assets and, in which case, we may disclose your personal information to the prospective seller or buyer of such business or assets;
  • to protect our customers and Website from fraud and theft, we may pass on personal information that we obtain from making identity checks, together with account information to organizations including law enforcement agencies, involved in fraud prevention and detection and credit risk reduction;
  • if we are under a duty to disclose or share your personal information in order to comply with any legal obligation; or,
  • in order to enforce or apply our terms of use or terms and conditions of supply of products and other agreements; or to protect the rights, property, or safety of our parent company, our customers, or others.

Unless required to do so by law, we will not otherwise share, sell or distribute any of the personal information you provide to us without your consent.

YOUR RIGHTS

Opting Out

You have the right to ask us not to process your personal information for marketing purposes. We will inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. If do not wish to receive marketing information from us you have the option of ‘opting out’. Clear instructions on how to opt out of each area will be detailed specifically (for instance at the bottom of our e-newsletter you will have the option ‘To unsubscribe form our emails click here’). Alternatively, please let us know in writing.

Our Website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal information to these websites.

Access to information

You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please write to us at legal@boohoo.com. We may charge you an administrative fee to meet our costs in providing you with details of the information we hold about you.

Changes to our privacy policy

We reserve the right to change this policy at any time. If we change our privacy policy we will post the changes on this website. The most recent version of this policy is reflected by the date located at the bottom of this policy.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to legal@boohoo.com.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is Boohoo.com UK Limited of 49-51 Dale Street, Manchester M1 2EH. Our nominated representative for the purpose of the Act is Neil Catto, who can be contacted at legal@boohoo.com.

Cookies

Our cookies policy can be found here.

If you’re looking for actual cookies, we thought we’d treat you to an easy recipe to save you from being too disappointed. Happy baking!

You’re going to need:

  • - 350g self-raising flour
  • - 225g salted butter
  • - 350g brown sugar
  • - 1 tsp vanilla extract (not essence, yuk!)
  • - 1 tsp cinnamon
  • - 2 eggs
  • - 400g dark/milk chocolate chips
  • - Baking parchment

 

  1. Stir together the flour, baking soda, cinnamon and salt.
  2. In a separate bowl, beat together the butter, white sugar, brown sugar and vanilla extract.
  3. To this mixture add the eggs one at a time and beat the mixture in-between.
  4. Slowly stir in the flour.
  5. Stir in the chocolate (try not to eat all the chocolate chips, they taste better in the cookies, we promise!)
  6. Roll the dough into a log shape (if you have time, wrap the log in cling film and leave in the fridge overnight, it will make your cookies extra delicious!)
  7. Slice into 2cm thick disks.
  8. Place your little disks onto a baking tray with some baking parchment (if you really want to make your cookies taste fabulous, sprinkle a tiny bit of sea salt over them at this point. Sounds crazy I know but you need to trust us on this!)
  9. Bake for 10 minutes, rotating the baking parchment after 5 minutes.
  10. Wait for them to cool a little before transferring to a wire rack, if you can’t wait (we never can) go ahead and eat them whilst they are still warm!

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